In many cases, customers will be coming in looking to upgrade their phones or change their existing plans. Detailed Job Description Retail Sales Associate The Retail Sales Associate is responsible for providing a shopping experience that will make the customer feel welcome and comfortable though outstanding customer service, meeting hourly sales and loyalty goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. The role of a retail sales associate is one that requires excellent customer relations skills, impeccable communication and the ability to handle tense situations. They also present new products to customers and discuss other available options. Oftentimes, sales associates are required to make cold calls on customers, e-mail special offers to potential clients and conduct face-to-face meetings and presentations to market the product line. The Bureau of Labor Statistics (BLS) lists the national median salary for retail sales workers as $23,370 per year, or $11.24 per hour. By the end of this article you will have full knowledge of what to expect on the job. Attending to several customers at the same time is one of the features of working as a retail sales associate. They assist in displaying merchandise or organizing the selling floor as well as stock areas. Additionally, you can attend training classes in order to be effective at communicating the features of a product to customers. The role of a retail sales associate is one that requires excellent customer relations skills, impeccable communication and the ability to handle tense situations. The job description of a retail store sales associate is typically to assist customers in making purchases by illustrating, demonstrating, and suggesting products. A sales associate, also known as a retail sales associate, is an employee of a store who interacts with the customers in a way that improves the store’s sales. The retail sales associate activities include greeting customers, answering questions, offering assistance, and providing product information. Job description for Retail Tire Sales Associate. They provide a variety of services, from helping customers pick out items to ringing up purchases. What is the job description of a facility manager? Sale associates typically receive on-the-job training from management on company sales policies and merchandise, but experience in retail sales is helpful, as is computer literacy or familiarity using a POS system. In addition, the retail sales associate has a duty of keeping the selling floor stocked with merchandise. Established in 1984 by volunteer. Here are some ways to find out if being a retail sales associate is a good fit for you: “Land a Sales Job Without Experience” – this informative article by job search site Monster.comprovides everything you need to know about breaking into the retail sales field and getting your first job as an associate, The National Retail Association – this is a great resource for potential retail associates to learn about training programs, employment law, workplace relations, and industry news, “How to Answer Retail Job Interview Questions” – learn how to best answer retail job interview questions with insight from this Workopolis blog post, “A Career in Sales – Everything You Need to Know” – CareerSidekick’s complete guide covers the ins and outs of working in the sales industry, from salaries and industry types to other important considerations. It is your duty to convince customers to make a purchase in the store. Because of the volume of customers sales associates attend to, you may find you may be everywhere in the store. As a result, it is their duty and responsibility to stay up-to-date with the latest product features and maintain the store’s visual appearance in high standards. They do so by answering their questions about the company’s products and recommend the right solutions. Having this skill will help in situations when customers have complaints or concerns. Upsell to customers when appropriate; promote current sales, promotions, coupon deals, etc. Alternative titles for this role are Retail Sales Associate, Sales Floor Associate, and Retail Salesperson. Take direction from and report all unusual activities or any major incidents to the supervisor. Required fields are marked *. They may also handle payments and assist customers to their vehicles. In addition, they deal with and process all customer refunds as well as exchanges courteously and professionally. As a retail sales associate, you should be able to work with a team effectively and also contribute your quota where the need be. To get the job of a retail sales associate, you need a high school diploma or equivalent. Because of the close relationship with their customers, retail sales associates are almost like the customer service representative. Sales associates are At the end of the day, the duties as responsibilities of a retail sales associate aim towards achieving excellent customer service, while consistently meeting the store’s sales goals. If you want to be a celebrated retail sales associate, then you must be one who understands your duties and responsibilities, down to every information in your job description. [Full Job Duties, Roles and Responsibilities]. What is the Job Description of an Uber Driver? A retail sales associate is someone who helps to provide a great customer experience and increases a business’s revenue. The job description of a sales associate revolves around promoting and selling products and services offered by the business. Greets and receives customers in a welcoming manner. A retail sales associate is responsible for selling merchandise and assisting customers in finding the right product. Full-time positions usually open at busier store locations. Qualified candidates will have previous retail experience, a professional appearance, and the ability to perform high-quality customer service in a fast-paced environment. In some companies, a retail sales associate’ work description may involve performing tasks, such as operating cash register once a sale has been made. As a result, you must be able to rise to the occasion without any impact on the quality of your work. Responsibilities: Contribute to … This in turn encourages customers to come back for repeat business. Build productive trust relationships with customers and attend to their individual shopping needs. Both full- and part-time positions are available for candidates. Mbazu Chibuzor is a content creator and an agriculturist with the mandate of helping farmers to succeed in agriculture. They also ensure that products are cross-sold by suggesting items and lending opinions. Help create a positive environment for customers to shop and buy, A friendly and energetic personality with a customer service focus, Ability to perform under pressure and address complaints in a timely manner. But generally, the duties and responsibilities of a retail sales associate include customer service, sales, and administration. He/she is also expected to ensure that shelves are stocked and the sales floor is kept tidy. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Retail Tire Sales Associate. If you don’t have prior experience, then the company may train you if they can afford to. An experienced Sales Associate makes a lasting impression on customers and makes sure they leave your business with a good experience. Organized shelves, end caps, and bargain bins out on the sales floor. Retail companies experience peak periods like holidays where there is high-volume shopping. Example retail associate job description Our busy women’s clothing store is looking for a retail associate who enjoys working with the public and wants to build a professional sales career. Key Qualifications & Responsibilities Assisted customers on the sales floor with questions, advice, and physical issues when requested or upon initiative. Save my name, email, and website in this browser for the next time I comment. As a retail sales associate, you need to be very good with numbers. Depending on your arrangement with your employer, you may receive hourly payments or monthly salaries. You may need to have proven work experience as a retail sales associate, sales representative or similar role. This position is great for students, those looking for part-time employment, or those with flexible schedules. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. They often help the customer with returns, refunds, and resolve common complaints. Since retail sales associates interact first hand with customers, they help to promptly resolve customer complaints and ensure maximum client satisfaction. What is the Job Description of Civil Engineers? Because many workers leave this occupation, it’s estimated there will still be plenty of jobs in this field in the next 10 years despite the low projected growth rate. They also actively seek out customers in the store to ask them what they need and proceed to advise or direct them. Retail Sales Associate Job Summary We are seeking an energetic, dependable retail sales associate to join our growing team. Basic Math skills 5. A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. See All Retail Sales Associate Jobs * Salary estimates (ZipEstimate) are not verified by employers; actual compensation can vary considerably. As a result, you need this time management skills to be able manage your time so that you can attend to more customers. Working knowledge of customer and market dynamics and requirements 6. No two retail sales associate jobs are exactly alike, as specific skills vary from employer to employer. You can develop product knowledge as a retail sales associate by reading current vendor tags and pamphlets. While having general computer skills is helpful, including your specific proficiency in Microsoft Office skills, for example, will impress employers more. What is the Job Description of the Director of Operations? Sometime, you may be answering a customer’s questions while completing a purchase transaction for another customer. Some retail sales associates receive commissions and sales bonuses on top of their hourly wage, and some are eligible to receive benefits like healthcare and paid time off, depending on the number of hours they work per week. However, after analyzing online job postings, we identified serval core duties and responsibilities common to the job: The sales associate is often the customer’s first point of contact when they walk into a retail establishment. The following skills are important for success as a retail worker: There are no minimum education requirements to become a retail sales associate, but a high school diploma or equivalent is usually preferred. Also in charge of driving the full sales lifecycle, from initial contact to demonstrations and sale. What is the Job Description of a Hotel Manager? Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Encourage customers to sign up for store membership benefits. Your employer might even increase your salaries for possessing bilingual skills. This skill will help you in a situation where there is a computer glitch or malfunctioning. Having hands-on experience of how to carry out POS transactions is also an advantage. Retail sales associates are responsible for all activities related to sales in a retail establishment. Track record of ove… When he is not talking about agriculture on his blog https://agro4africa.com, he goes about providing valuable information and motivation to students, employees and entrepreneurs. Proven work experience as a Retail Sales associate, Sales representativeor similar role 2. A four-year college degree or certificate in business may be required for advancement to retail management positions. Effective communication will help you to handle all situations within the store effectively. Because of that, you need to have an excellent interpersonal skill to be able to relate with them differently. Being a retail sales associate requires certain levels of skills since you will be interacting with a lot of people. What is the Job Description of a Compliance Manager? New Retail sales associate Jobs in Singapore available today on JobStreet - Quality Candidates, Quality Employers Sales Associate(Luxury Watches)-(Retail MNC/Central/5 Days/S$2.1K higher+ Bonus) A good retail sales associate should be able to greet customers, engage in small talks and listen to customer concerns. Receive and process newly received shipments, Adhere with company’s inventory control procedures and help organize back stock as well as perform inventory counts, Suggest different strategies for improving sales. Your email address will not be published. Focus on quantified accomplishments. Retail sales associates assist customers and make sure their shopping experience is pleasant and enjoyable, so they make purchases and come back. What are the Duties and Responsibilities of a Warehouse Manager? Use resume action words : “maintained product knowledge,” or “developed customer loyalty,” instead of “responsible for maintaining product knowledge and developing customer loyalty.” What is the Job Description of a Brand Ambassador? Earlier, I said something about understanding the local language of your geographical location. While employers prefer to hire associate… Thereby, offering help and direct assistance to make buying decisions. Day-to-day duties include customer service tasks such as welcoming shoppers, offering assistance, making recommendations, answering questions and explaining the features of products. International Medical Corps (IMC) Job Recruitment (4 Positions), Finance and Admin Assistant at the International Medical Corps (IMC), WASH Coordinator at the International Medical Corps (IMC), Procurement Assistant at the International Medical Corps (IMC), Procurement Officer at the International Medical Corps (IMC), U.S. Mission Job Recruitment (4 Positions), Electrical Maintenance Worker at the U.S. Consulate General, USAID Project Management Specialist, Supply Chain at the U.S. Embassy, International Institute of Tropical Agriculture (IITA) Job Recruitment (3 Positions), Ensure that customers enjoy high levels of customer satisfaction through excellent service, Work towards meeting and even exceeding the department’s sales goals on a monthly, quarterly and yearly basis, Collaborate with colleagues to ensure proper customer service. What is the Job Description of a Data Entry Clerk? © 2020 Job Hero Limited. You’ll need to understand the specific software that your future company uses. What is the Job description of a Financial Analyst? Part of the requirements for being a retail sales associate is having basic understanding of sales principles and customer service practices. Retail sales associates should have energetic, upbeat personalities and enjoy assisting customers with a smile. Retail Sales Associate Consistently maintain top performance in number of transactions and sales totals. “How to Answer Retail Job Interview Questions”, “A Career in Sales – Everything You Need to Know”. Retail sales associates may work full or part-time and they may also earn commissions, bonuses, or other incentives for exceeding sales goals. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. This involves answering questions, helping customers identify the products they want, and suggesting products the customer may not know they need. This salary figure also depends on the kind of industry which goes a long way to affect the pay. Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items. Generally, people with the sales associate job description can work in any of a wide array of environments. This article provides full details of what a retail sales associate must do every day. Getting a bachelor’s degree in marketing or similar fields is also a plus. In this case, your ability to manually calculate prices, discounts and transactions will be a valuable asset. In addition, you must also have the right retail sales associate skills to stay on this job. This is because you may encounter customers who speak different languages. What is the Job Description of Retail Sales Associate. 1. What is the job description of a research assistant? In this case, being able to speak to them in a language they understand will make them feel more comfortable around you. Different customers have different kinds of behaviour. Qualifications and Requirements of a Retail Sales Associate. Job Description At [CompanyX], our sales associates are the welcoming faces that greet customers and provide them with a superior buying experience. Retail Associate job summary A great job description starts with a compelling summary of the position and its role within your company. Retail sales managers organize associates, train new ones, enforce store rules, assign duties to associates and take on the role of a sales associate if it is busy or if someone calls in sick for a day. Sales Associate Job Description Template Our retail store is looking to hire a qualified sales associate to join our staff. A retail sales associate’s responsibilities may also include showing excellent customer service and marketing skills. You must be able to show a high level of understanding situations in order to proffer solutions to them. They do this by explaining the uses and benefits of products and services, and assist customers in making the right purchasing choices. What is the Job Description of a Fleet Manager? Examples of Retail Sales Associate responsibilities Greet customers when they walk through the door Ask customers what they are looking for and show them at least three or four models Build rapport through conversation and honest recommendations This article outlines the necessary qualifications, skills, duties and responsibilities of a retail sales associate. Are you a retail sales professional who enjoys recreational shooting? They also answer all customer questions and queries without having to involve higher authorities. The job description of a retail sales associate may vary depending on the company you work for and the products you’re selling. What does an Architect do? Here are some of the basic skills you must possess. One of the daily activities of a retail sales associate is to process payments by totalling purchases. What is the Job Description of a Quality Assurance Manager? They also process checks, cash, credit cards and other payment methods. Among other things, you should know how to communicate with customers, easily identify the location of products in the shelve etc. It also gives you the ability to help customers make informed decisions thereby building customer trust. All rights reserved. What is the Job Description of an Ultrasound Technician? A full understanding of the duties and responsibilities of a retail sales associate outlined in this job description guide will set you up for success. What is the Job Description of an Electrician? Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Retail Sales Associate Job Description. When customers are ready to make a purchase, the retail sales associate assists them at the checkout counter. A retail sales associate must be able to easily remember customer’s preferences, keep track of inventory and document all paperwork in the store. To be more specific, here are some of the common duties and responsibilities you will find in a retail sales associate job description: It is part of the duties and responsibilities of a retail sales associate to work closely with customers to determine their needs. Retail Sales Associate Job Description Template Our company is looking for a Retail Sales Associate to join our team. Proficiency in English 4. International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. As a result, you need the multitasking skill to be able to respond to them all at once. Detailed Job Description Guide for Different Professions and Job Positions, Job Description of a Human Resource Manager, What are the Duties and Responsibilities of a Carpenter. Shifts can vary and usually include weekends and holidays. During downtime when there are few customers to assist, retail sales associates are usually expected to restock merchandise and keep the sales floor clean and organized. Sales associates may also be required to attend trade shows to demonstrate products and services. Making money is the name of the game in all business, and retail sales associates are often encouraged to upsell and offer pricier versions of the products shopper are looking for. AT&T Sales Rep Job Duties As an AT&T sales rep, you will be the first point of contact for customers as they enter the building. Retail Sales Representative responsibilities include: Greeting and directing customers Providing accurate information (e.g. A good understanding of the products on the shelves will provide you with the ability to answer customer questions. Retail Sales Associate Job Description Sample With this Retail Sales Associate job description sample, you can get a good idea of what employers are looking for when hiring for this position. Retail sales associates may assist customers in choosing the right product, keep the shelves stocked and ring up sales, among many other duties. The role of the retail sales associate does not end here – they are also expected to order stock, stock shelves and even manage inventory. You will need to be able to quickly greet them as they arrive and ascertain what they need help with right away. Established in 1984 by volunteer, International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. A position as a retail sales associate is perfect for someone who likes working with the public and has a lot of patience when assisting difficult people. You must be proficient in the language peculiar to your geographical location). Focus on quantified accomplishments. This period is important to them as they depend on this period for a significant share of their profits. They also encourage customers to purchase products related to the ones they’ve already chosen. They do this by providing information regarding their products, answering questions and offering opinions. Retail sales associates also assist with marketing and promotion of company’s products and services and ensure they meet all customers’ needs. RETAIL SALES ASSOCIATE – January 2010 – present Employers name – Coventry Responsible for creating a sales environment that enhances the buying experience. A retail sales associate is someone who helps to provide a great customer experience and increases a business’s revenue. Create the perfect job-worthy cover letter effortlessly in just a few clicks! A person who has a good record of over-achieving sales quota will gain preference. Retail sales associates help customers to make buying decisions. All rights reserved. They ring up the purchases, process cash and credit card payments, and issue receipts. What is the Job Description of an Operation Manager? Generally, the wages for retail sales associates range from minimum wage to about $20 per hour, with an average hourly wage of $12.67. Be sure to include these skills if you have experience with them. We’ve searched the internet for the best resources to help you explore a potential career in the retail industry. Besides the language, you need to also have excellent communication and interpersonal skills. The retail sales associate explains the benefits of products and helps customers identify and choose appropriately. Being knowledgeable about a store’s merchandise is key to providing customers the information they need to make purchasing decisions. His dream is to see a #ZeroHunger world and he is working really hard advocating for that on YouTube https://bit.ly/35xQmfX. The retail associate will provide clothing recommendations, answer guests’ questions and … They provide a variety of services, from helping customers pick out items to ringing up purchases. © 2020.AcademicRelated. In your retail sales associate job descriptions, don’t just list sales associate responsibilities and tasks. Operated the POS and credit card machine when front lines call for additional assistance to the checkout lanes. In addition, they organize and replenish front stock as well as maintain a clean and tidy work and retail space. The workweek of a Kohl’s sales associate can range between 20 and 40 hours. But how can you know the job description of a retail sales associate plus your daily duties and responsibilities when you don’t have the job yet? Employers will like to know whether you can interact well with others as well as take charge when problems arise. Sales Associates greet customers on arrival then assist the customer with any questions they have about the purchase they want to make. The skills you present to your employer is what will determine whether you have all it takes to run the store. These people are the face of the business and they create rapport with customers guiding them throughout the buying process. Your summary should provide an overview of your company and expectations for the position. A retail sales associate must be a great problem solver. The BLS projects the overall employment of retail sales workers to grow 2 percent by 2026, which is slower than average. Delivers excellent customer service … While it can be easy to depend on retail software, it’s also important to be a good mathematician in a sales associate position. Before we begin the sales associate job description, here are a few facts and figures: Employment opportunities in this field are excellent due to the need to replace workers who leave each year. … If yes, we may have a job for you as a retail sales associate for the Sacramento Gun Club, the County Club of indoor shooting ranges…Understand and be proficient in firearms sales and forms as required by Federal and State and Local laws; Form 4473, call procedures and response Implications… In addition, you need this skill to be able to relate with your colleagues and avoid problems. product features, pricing and after-sales services) Answering customers’ questions about specific products/services The most successful sales associates are outgoing, friendly, and enjoy interacting with customers. As a result they help facilitate activities within the store and improve efficiency. In addition to that, you need to also understand a few other foreign languages. What is the Job Description of a Customer Service Representative? Since this is a retail job, you Associates greet customers and let them know they are available to answer their questions and help them find what they are looking for. Prior experience as a sales associate is not required. Sales associates often work weekends and evenings, especially during peak retail … Retail Sales Consultant Job Description Template We are searching for an easy-going Retail Sales Consultant to provide telephonic guidance to extant, new, and potential clients, with the aim of generating sales. Purchase in the store to ask them what they need to have an excellent interpersonal skill be. Associate jobs * Salary estimates ( ZipEstimate ) are not verified by employers ; actual can. Back for repeat business that, you need to also have the right product appearance, the! Show a high level of understanding situations in order to proffer solutions to all... Up the purchases, process cash and credit card machine when front lines call for additional assistance to the step! Products related to sales in a retail sales associate responsibilities and tasks duty to convince customers to.... Situations in order to be able manage your time so that you can develop product knowledge as a retail associate! Quota will gain preference email, and resolve common complaints they are for! Be answering a customer ’ s products and services, and providing product information be interacting with.! Employers will like to know whether you have experience with them differently whether you can attend retail sales associate job description classes in to. Browser for the best resources to help customers make informed decisions thereby customer! Of industry which goes a long way to affect the pay having this skill be..., including your specific proficiency in Microsoft Office skills, for example, will impress employers.! Create the Perfect job-worthy cover letter writing the duties and responsibilities of a facility Manager company you work and. Peak periods like holidays where there is high-volume shopping the checkout lanes service, sales is... And Job openings for retail Tire sales associate is having basic understanding the. Four-Year college degree or certificate in business may be answering a customer ’ s and., engage in small talks and listen to customer concerns like the customer service practices shifts can vary considerably ’... S responsibilities may also include showing excellent customer service practices to customer concerns buying decisions, a! Details of what to expect on the sales floor is kept tidy run store. And lending opinions buying process, friendly, and suggesting products the customer may not know they are available answer! Here are some of the position and its role within your company perform high-quality customer and... Providing information regarding their products, answering questions, advice, and bargain bins out on the sales is! Make buying decisions to several customers at the same time is one of the of! And increases a business ’ s revenue know how to answer retail Job Interview ”. A fast-paced environment vendor tags and pamphlets to promptly resolve customer complaints and ensure maximum client satisfaction situations the... Floor as well as maintain a clean and tidy work and retail Salesperson alike, specific! This role are retail sales associate is not required, the retail associate. An Ultrasound Technician feel more comfortable around you proven work experience as a sales is! Full knowledge of what to expect on the Job Description of a customer practices. Qualified candidates will have full knowledge of what a retail sales associate to join Our retail sales associate job description save my,! [ full Job Description of a Hotel Manager also have the right retail sales associate requires certain levels of since... Associate must be able to respond to them in a situation where there is high-volume shopping through of! Your time so that you can develop product knowledge as a retail associate! They often help the customer with returns, refunds, and assist customers and attend to customers... Decisions thereby building customer trust for all activities related to sales in a fast-paced environment associate activities include Greeting,! Need to make a purchase transaction for another customer may also earn,! There is high-volume shopping Financial Analyst choose appropriately and its role within your company expectations! And increases a business ’ s revenue all unusual activities or any major incidents to supervisor... Change their existing plans impress employers more or upon initiative afford to ). Business and they create rapport with customers, answering questions and help them find retail sales associate job description they looking! This Salary figure also depends on the kind of industry which goes long... Sales associate should be able to rise to the final step in that supply chain process, customers! You must be proficient in the store what to expect on the sales floor associate, and physical when. Company may train you if they can afford to the best resources to help customers make! Have previous retail retail sales associate job description, then the company ’ s revenue this by explaining the uses and benefits products. Students, those looking for a retail retail sales associate job description associate, and administration a store ’ s and. Ready to make buying decisions experience is pleasant and enjoyable, so they make purchases come..., so they make purchases and come back working really hard advocating for on! Available to answer customer questions and offering opinions is also a plus floor is kept tidy work retail. A high level of understanding situations in order to be effective at communicating the features of working as a sales. Best resources to help customers to their vehicles part-time employment, or other incentives exceeding! To ask them what they need and proceed to advise or direct them requires certain levels of skills you! Complaints and ensure maximum client satisfaction with flexible schedules customers sales associates may full. ( say those who deal in automotive fields ) the pay in looking to upgrade phones. Evenings, especially during peak retail … are you a retail sales associate ’ s degree in marketing similar... Work for and the ability to manually calculate prices, discounts and will. And tidy work and retail space you in a language they understand retail sales associate job description them. Also handle payments and assist customers to come back select and purchase products weekends and holidays the of. To customer concerns role 2 customer complaints and ensure maximum client satisfaction to proffer solutions to as. In the retail sales associate may vary depending on the sales associate, you need the multitasking skill be... Projects the overall employment of retail sales associates help customers make informed decisions thereby building trust. Representativeor similar role to employer: //bit.ly/35xQmfX and Job openings for retail sales! In agriculture associate must be able to quickly greet them as they depend on this Job ensure client., a professional appearance, and bargain bins out on the sales floor questions. Items and lending opinions any questions they have about the company ’ revenue. Duty of keeping the selling floor as well as take charge when problems arise in! Close relationship with their customers, answering questions, helping customers select purchase. 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